Key ideas from Jefferson Fisher

• Arguments are not something to win but something to unravel - focus on finding the knots in conversations rather than defeating the other person
• The people who need the most love will ask for it in the most unloving ways - look for the wound behind the reaction
• What is said is not always what is heard - always ask 'what did you hear?' to bridge communication gaps
• Silent treatment as punishment is the number one sign of low emotional intelligence according to Jefferson Fisher
• Judgment is a very poor substitute for love and care - parents often judge as their misguided way of showing they care
• Over-explaining in the workplace diminishes confidence and control - be a well, not a waterfall with your knowledge
• Relationships don't fall apart from one big failure but from hundreds of micro moments where repair could have happened but didn't